Knowledge and Information
Background
The Care Services Improvement Partnership (CSIP) aims to:
- support positive changes in services and in the wellbeing of vulnerable people
- help services to put national policies into practice and provide them with a link into government
- involve people who use services and their carers in all improvement work
- share positive practice and learning about what works and what doesn't
- pass on research findings to organisations to help them improve services, and encourage organisations to work in partnership across all sectors.
Communications and knowledge services
We support the creation, sharing and learning from knowledge of what works. We create greater coherence between policy development and implementation support. We help to improve performance for the benefit of the care services.
Vision
We recognise that our most important asset is people and their knowledge. We understand Knowledge Management (KM) as the cultivation of an environment within which people are willing to share, learn and collaborate together leading to improvement. Our KM work programme will support this to happen by better connecting our regional development centres and activities. This will enable us to share what works well across our organisation.Objectives
Our main objectives are that:- development centres are better connected and able to share what works with each other
- we improve our performance
- we have a greater capacity to do more with our resources
- we put into practice successful partnership working
- staff and people working in care services feel more valued, and
- people feel better connected and supported through using technology in combination with face-to-face communication (such as events and meetings).
To achieve this, we will:
- make connections, develop relationships and build trust
- encourage people to collaborate and share their experiences with others
- help staff to use tried and tested tools and techniques to improve services, health and well-being
- support working in communities around themes rather than silos
- strike the right balance between a devolved and coherent corporate approach, and
- make a real difference to people and demonstrate it.
Working together to deliver success
We believe that knowledge management can have a direct impact on our ability to support services to improve. Our KM programme champions the view that everyone has something to share and everyone has something to learn. Our national team will develop an infrastructure and provide leadership, advice and support to our staff. Staff in regional development centres will share with and learn from each other to deliver real changes in practice locally.
Working together we will deliver a range of successful products. More detail is provided in the full strategy available on the main CSIP website .
Infrastructure
CSIP have developed an integrated web-based infrastructure. This includes a family of connected websites that enable us to share and broadcast high quality information to the right people in the right place at the right time. We also have shared tools to help us to administer our websites, contacts information and our performance.
The knowledge community is the foundation of our shared infrastructure. It connects up all parts of our organisation and helps us to store information in one place so it is easy for people to find what they're looking for. It also helps us to work together more efficiently by providing easy to use communications tools for sharing our ideas of what works well.
Contact
For further information about our programme of work in this area contact: David Wells